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Privacy Policy - this is the moment you've waiting for

greenwood-IT is fully compliant with EU General Data Protection Regulations (GDPR) as it understands them today (25th May, 2018) and is committed to EU data protection requirements (applicable to us as a data controller & data processor). We recognise the need for appropriate protection and management of any personally identifiable information (personal information) you share with us. Meaning, we don't collect and process users' personal information beyond what is legally required for the functioning of our products and services.

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an email address or other contact information; whether at work or at home. In general, you can visit our web pages without telling us who you are or revealing any personal information about yourself.

We strive to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, we intend to adhere to the principles set forth in this online privacy policy even if, in connection with the above, we transfer your personal information from your country to countries that may not require an 'adequate' level of protection for your personal information. In other words, our goal is to provide protection for your personal Information no matter where that personal information is collected, transferred or retained.

Currently we are only using the services of UK or American/Canadian business partners. Those abroad adhere to their local data protection policies and we limit any shared data to the absolute minimum required to function effectively;

  • waveapps provide our invoicing services from Canada. Their latest GDPR statement can be found here. They were fully compliant with the earlier DPA and exceed the current Canadian requirememnts. Handwritten invoices are an option.

  • Our cloud based anti-spam services are located in America with a EU-US Privacy Shield certified company. Privacy Shield provides the appropriate "safeguards" for the transfer of data outside the EU as required by Article 46 of the GDPR.

  • Facebook, WaveApps, SnapChat, LinkedIn and other Social Media/Communications platforms will have their own Privacy Policies - use of these or similar contact channels are at your discretion.

Data Security

We provide secure web, email and cloud hosting (hosting) from a number UK and European (France & Germany) data centres. Our web and cloud servers are regularly backed up to a offsite location to ensure that if anything were to happen to the server or the premises the data would remain completely secure. Each server we provide is fully supported by us at greenwood-IT, alongside the support teams at our remote data centres, ensuring that we provide the best uptime and the quickest response possible.

All servers are monitored 24/7, alerting key personnel should problems occur. We ensure that the server, and its packages, are fully up to date at all times, to provide the best possible security and performance to our clients.

Data Subject Rights

GDPR compliance requires data subjects be granted certain rights. What follows is not an exhaustive list, but those rights that are relevant to the collection, processing, and storage of personal data with greenwood-IT.

Right to Access

Data subjects reserve the right to request and obtain confirmation that data is or is not being collected on them and if so, exactly what data is being collected, how, where, and for what purposes. This data can be manually requested via the contact page and provided in an electronic format free of charge.

Right to Be Forgotten

Should data subjects at any time wish to withdraw their consent and no longer allow greenwood-IT to store their personal data, this request can be manually made via the contact form. Please be sure to include the full name (including any prefixes) and email address of whom the data is in reference too, so that all data relating to the data subject in question can be accurately removed.

Data Portability

Similar to the Right to Access, Data Portability requires that data subjects are able to request, obtain, and/or transfer possession of collected data at any time. As mentioned above, this data can be manually requested via the contact form, and provided in an electronic format free of charge. Should the data subject wish to transfer the possession of the data stored by greenwood-IT, please be sure to also include the full name (including any prefixes) and the relevant contact information relating to the individual or organisation whom you wish the data to be transferred to.

NOTE: For security purposes, the rights to Access, be Forgotten and to be Migrated will require further confirmation via another method to validate the authenticity of the request and so limit the chance of your personal data being leaked to the incorrect person.

Breach Notification

Should greenwood-IT encounter a breach/unauthorised access of personal data that is likely to "result in a risk for the rights and freedoms of individuals", greenwood-IT will ensure that a notification is made within 72 hours of becoming aware of the breach.

Cookies and Other Tracking Technologies

Some of our hosting utilise "cookies" and other tracking technologies. Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to 'remember' you and your preferences, either for a single visit (through a 'session cookie') or for multiple repeat visits (using a 'persistent cookie'). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in or remembering your prefered language and currency. Cookies may be set by the site that you are visiting (known as 'first party cookies'), or by other websites who serve up content on that site ('third party cookies').

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our web site and your web experience. We may also analyse information that does not contain personal information for trends and statistics.

To protect your privacy, we have adopted the following principles:

Notice

Where greenwood-IT collects personal information on the web, we intend to post a purpose statement that explains why personal information will be collected and whether we plan to share such personal information outside of greenwood-IT or those working on our behalf. greenwood-IT does not intend to transfer personal information without your consent to third parties who are not bound to act on our behalf, unless such a transfer is legally required.

Choice

You may choose whether or not to provide personal information to greenwood-IT. The notice we intend to provide where we collect personal information on the web should help you to make this choice.

If you choose to have a relationship with greenwood-IT, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.

Security

Wherever your personal information may be held within greenwood-IT or on its behalf, we intend to take reasonable and appropriate steps to protect the personal information that you share with us from unauthorised access or disclosure.

Commitment

We are committed to privacy and security through our membership and professional involvement with various product and service providers. Protecting your privacy online is an evolving area, and our producst and services are constantly evolving to meet these demands.

If you have any comments or questions regarding our Online Privacy Policy, please contact us. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.

Your Consent

By using this website, you consent to the terms of our Online Privacy Policy and to greenwood-IT processing personal information for the purposes given above, as well as those explained where we collect personal information on the web. Should the Online Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our website for a reasonable period of time.

We are committed to protecting your right to privacy. greenwood-IT respects your privacy and we will use our best efforts to ensure that the information you provide remains private. Information provided will only be stored on computers based in the UK or as encrypted files on servers in Europe.

For control of our business, our website logs IP addresses, which is the automatic number assigned to your computer or router when you surf the web. The IP address allows us to anonymously track visitors' usage on our website. Your IP address is not connected to any personally identifiable or online contact information, like a name and address, so you remain anonymous at all times.

Use of Cookies

This site only uses Google Analytics cookies. These are small files that a website inserts on your hard-drive when you visit a website. The Google Analytics cookies are used to track visits to our site and your journey through it. You may delete and block all cookies from this site, but parts of the site may not work if you do so. By using and/or registering on our site, you agree to the use of cookies by us.

Cookies set by Google Analytics: Google Analytics Cookie Usage on Websites

greenwood-IT works on a number of projects and therefore this website is continually evolving. Therefore there may occasionally be cookies generated to aid the development and testing or various products and services. Currently we utilise the following cookies;

Cookie Name: CameFrom
Description: Stores the page you came from when visiting this website. Usually Google, a partner site or Facebook conversation.
Expiration Time: 2038.
Cookie Name: GMTOffset
Description: Your TimeZone. Used to adjust any times shown from internal GMT to 'local'.
Expiration Time: 2038.
Cookie Name: eurocookie
Description: Used to store your confirmation of an earlier EU Directive to get cookie permissions.
Expiration Time: 2038.
Cookie Name: various (Not shown for operational security reasons)
Description: These store your login status and access related settings.
Expiration Time: Current browsing session only.

If you wish for your visit to our site NOT be tracked, send a "Do Not Track" request with your browsing traffic.

We may need to disclose your data to appropriate persons where required by law.

This web site and any emails generated may contain links to other 3rd party sites. Please be aware greenwood-IT is not responsible for the privacy policy of other websites. This privacy statement applies solely to information collected by greenwood-IT.co.uk.

If we decide to change our privacy policy we will post any changes to this web site.

greenwood-IT reserves the right to change this statement at any time.


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