Troubleshooting and Disaster Recovery Planning for your Business

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NAVIGATE

Troubleshooting

I'm afraid we're sometimes guilty of taking your significant contribution, over and above what could be expected, for granted.
Mark - Natwest

Troubleshooting

As a business we all need to be reliable and perform well, this includes our IT systems and network infrastructure too. Frequently when an IT system is unreliable or slow an expensive upgrade is seen as the solution. There may be less expensive alternatives worth considering.

Disaster Recovery Planning

How safe is your data, what exactly do you backup and how do you know its working? There are a number of 'offsite' storage services available but would a simple USB device be more cost effective and simpler to use? Give us a call and we can give you advice on possible solutions to make your business recovery simpler should a disaster occur in the future. You can always replace a lost computer but you can't replace lost business data.

Disaster Recovery Example

Greenwood-IT were asked to replace an aging Windows 98 desktop with a new XP machine (Windows 98 support was being removed by one supplier so a replacement machine at a much higher specification was required). The company in question had been backing up its customer database on two separate ZIP disks every day for the last two years without any problems.

After configuring the new desktop machine and restoring the backups from the ZIP disks it was found that there were no customer records on the new system. Upon investigation it was found that the backup process had been copying an empty 'sample database' that was created by the original product installation. If the Windows 98 machine had been stolen or infected by a virus then it's quite likely that the business would have been unable to recover.

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